Jambo Travel & Tours Agency
Jambo Travel and Tours Agency is a leading safari specialist and destination management company in Rwanda and Uganda. With its head office Centrally located in Kigali – the capital city of Rwanda and a branch in Uganda, we are strategically positioned to provide all of your ground arrangements and customer service needs, while on safari in Rwanda and Uganda. The company is run by a board of directors and backed by a team of specialized staff – with excellent knowledge and expertise in their respective fields, thus guaranteeing personalized, reliable and professional service.
We offer different tour packages and itineraries – tailor-made to meet the client’s specific needs and budget; and aimed at providing value-for-money, without compromising on quality. We are committed to a high level of customer service delivery.
Transport is based on our own fleet of comfortable 4×4 Land-cruisers (fully equipped with all the necessary on-safari accessories – for comfort, safety and security). Our vehicles are serviced and maintained in-house, and driven by well-trained and experienced English & French-speaking driver-guides.
Mission
We are a team that creates unique and socially responsible travel experiences, providing services beyond expectations. We focus on Efficiency, Flexibility and Quality Service with a Personal Touch, combined with strong purchasing advantages, creating Value for Money.
Vision
To strengthen our position as one of the leading travel and tours company in Rwanda and Uganda providing quality, creative, innovative, competitive and socially responsible services to our clients.
Our Goals
To provide packages that are cost effective and tailor-made to suit the needs of our most valued clients. To adapt to the changing needs of the business and clients and become a major player, through satisfying their needs in the most efficient and effective way. To address the travel needs of our clients from all walks of life in the best way possible.
Fairness & Honest
Honest business practices inspire staff and clients to provide their best support in fulfilling the mission. It builds foundations of trust with colleagues, staff, clients and every other individual and entity. We endeavor to be fair and honest to our customers to ensure they get the best value..
Customer Value
Business or leisure travel is not just about technology and systems. It’s what we do for clients with them that count. Simply put, we like helping people, whether they’re colleagues, clients or partners.